FAQ

Q: How can I find properties that are available during my travel dates?

 

A: You can use any of our menus that prompt you to enter an arrival and departure date, including on our home page. Our site will then provide a list of properties that are open during your specified dates. Another option is calling the Sea to Sky office directly at (206) 632-4210, to discuss in further detail what you are looking for. One of our guest care representatives will be happy to find an available location for you that suits your needs!

 

Q: How do I get my keys to my vacation rental?

 

A: It varies depending on the rental. Some of our rentals you access with a key code, with others you will meet a greeter, and for some you will be given a physical key to get into the rental. Once your date gets closer, you will receive access information for your specific rental. We try to make sure there is a set of keys for every 2 people staying in the rental.

 

Q: What If I need to cancel?

 

A: Our complete vacation rental policies can be found in your rental agreement, but a general outline is as follows:

 

  •  If you book 30 days or more away from your arrival date: We’ll charge 20%  of the total of your reservation at the time of booking. You have up to 24 hours from making the reservation to cancel without any penalty; however, after 24 hours your deposit will become non-refundable. Once your reservation is 30 days away, we will automatically charge the credit card on file for the remaining balance. Once we charge the remaining balance, the entire reservation becomes non-refundable.

 

  • If you book less than 30 days away from your arrival date: We will charge the full amount at the time of booking. You have up to 24 hours after making the reservation to cancel, but after the 24 hours, your reservation is non-refundable.

 

Q: Can I bring a pet to my vacation rental?

 

A: Some of our rentals are dog-friendly; you can find out which ones by checking the pet-friendly page on our website. There is a pet application we ask you to fill out, and prior approval from Sea to Sky Rentals management as well as a $150 non-refundable pet cleaning fee are required.

 

Q: Is parking included?

 

A: Most of our downtown vacation rentals have complimentary parking for at least one vehicle, which is always located in the building’s secure parking garage (this excludes our 5th Avenue Luxury Suite, which does not have a parking spot).

 

For our rentals located in Seattle’s urban neighborhoods, there will be either a designated off-street parking spot or non-metered street parking available. Most neighborhoods are not difficult to park in. If you have any questions, please call our office and we will be happy to assist!

 

Q: What is provided in the rentals?

 

A: All of our rental properties come fully furnished and with fully stocked kitchens that include basic kitchen utensils, pots, pans, etc. Our rentals also include linens, towels, hand and dish soap, toilet paper, paper towels, and a washer/dryer. We also offer complimentary cable TV and high-speed internet in each rental. If you have any special requests, please let us know and we will do our best to accommodate you. We do offer various packages and movie rentals if our guests are interested.

 

Q: What if I have an emergency? Who do I call?

 

A: If there is ever an emergency in one of our units (gas leak, water leak, electrical problem, etc.) you easily can reach us during our office hours by phone. If you experience an emergency after hours, we work with a call center to provide 24/7 service that can provide you with the appropraite emergency contacts. If the situation is potentially life-threatening, please do not hesitate to dial 911. They can also connect you with non-emergency services.

 

Q: Is it possible to stay fewer than than three nights?

 

A: Our company policy states that we require a 3 night minimum stay for most of our rentals. Last minute, however, we can sometimes accommodate a 2 night stay. Our Belltown Court rentals are always available for 2 nights at a time. All our Newmark Tower rentals have a 7 night minimum stay that cannot be negotiated. Unfortunately, we are unable to accommodate 1 night stays at any of our properties.

 

Q: What happens if I lose my key/fob/parking pass?

 

A: Please let us know right away. We require that all of our guests leave their keys/fobs/parking passes in the unit when they check out, for the use of the next guests.

 

Q: Do we have to pay for cleaning and the damage protection insurance?

 

A: The cleaning fee is mandatory. The damage insurance is optional; either that or a refundable $2000 security deposit is required with every booking.

 

Q: What is the damage protection insurance and why do I need it?

 

A: The damage protection insurance is a no-fault no-deductible policy that covers accidental or unintentional physical damage to the rental for up to either $1500 or $3000, depending on your coverage level, which varies according to property size.

 

Q: I’m planning to rent with you for a month or longer. What is included with the rent?

 

A: All utilities, cable, high-speed internet, and bi-monthly housekeeping are included when you stay with us 29 nights or longer. Please contact us for monthly rates.

 

Q: An issue came up during my stay. Who do I contact?

 

A: We ask you to please let us know during your stay if not everything is up to your standards or if you’ve noticed something is broken or needs repair. In most cases we are able to solve the issue same-day. If we’re unable to solve the issue in a timely manner, we will contact you regarding follow up for the inconvenience.

 

Q: I won’t have transportation once I’m in town, what are the local transportation services?

 

A: There are many taxi services to choose from in the Seattle area. The website http://www.taxifarefinder.com/ lets you search by location or destination, and then finds you the closest taxi. There is also a website, http://metro.kingcounty.gov/, that lets you locate the nearest bus or Link Light Rail station and plan your trip through town. You can easily use these two services to get around town in a breeze. Uber and Lyft are also readily available in our city!

 

 

 

118 N 36th St, Suite A, Seattle, WA 98103
(206) 632-4210