Have a question? Our vacation rental FAQ may be able to help! If you do not find what you are looking for here, please feel free to call us directly at (206) 632-4210.
Q: How can I find properties that are available during my travel dates?
A: You can use any of our menus that prompt you to enter an arrival and departure date, including on our home page. Our site will then provide a list of properties that are open during your specified dates. Another option is calling the Sea to Sky office directly at (206) 632-4210, to discuss in further detail what you are looking for. One of our guest care representatives will be happy to find an available location for you that suits your needs!
Q: How do I make a reservation?
A: You can reserve right here online or over the phone. Any same-day arrivals must be made over the phone. If your stay is more than 30 days away, you can reserve by paying 20% of your reservation with credit or debit card. The remaining balance is due 30 days before your arrival, and if a check or money order is not received by the due date, the balance will be charged to your credit card. If your stay is less than 30 days away, the entire amount for the rental is due at the time of booking
Q: How do I get my keys to my vacation rental?
A: It varies depending on the rental. Most of our rentals we offer easy, self-service check in using a digital lock and keypad, with others you will meet a greeter, and for some you will be given a physical key to get into the rental. Once your date gets closer, you will receive an email with directions and access information for your specific rental. If keys are required, we try to make sure there is a set of keys for every 2 people staying in the rental. If you have a keypad, please remember the custom 3-5 digit code because the doors will automatically lock every time you leave.
Q: What happens if I lose my key/fob/parking pass?
A: Please let us know right away. We require that all our guests leave their keys/fobs/parking passes in the unit when they check out, for the use of the next guests.
Q: What If I need to cancel?
A: Our complete vacation rental policies can be found in your rental agreement, but a general outline is as follows:
- We highly recommend trip insurance to cover your costs if you must cancel within 30 days of your arrival. We offer trip insurance through CSA for just 6.95% of the cost of your trip. If you declined trip insurance and cancel with less than 30 days’ notice, we cannot refund or reschedule your stay, though we can refund your Cleaning Fee and Property Protection Fee.
- If you book 30 days or more away from your arrival date: We’ll charge 20% of the total of your reservation at the time of booking. You have up to 24 hours from making the reservation to cancel without any penalty; however, after 24 hours your deposit will become non-refundable. Once your reservation is 30 days away, we will automatically charge the credit card on file for the remaining balance. Once we charge the remaining balance, the entire reservation becomes non-refundable.
- If you book less than 30 days away from your arrival date:We will charge the full amount at the time of booking. You have up to 24 hours after making the reservation to cancel, but after the 24 hours, your reservation is non-refundable.
Q: I don’t know how many people are going yet, is that okay?
A: Yes, you can make your reservation now and let us know later what your final guest count is, as long as we’re informed of any additional guests before you depart. We recommend that you book for the minimum number of guests that you know will be attending, then add others as they confirm. We cannot refund for reduced guest counts within 30 days of arrival. Be advised that if you inform us of additional guests with less than a week’s notice, the rental may not be stocked with enough towels for all guests and you may want to supplement with towels from home
Q: Can our friends stop by for the day?
A: You must get prior approval for any and all guests that will be on the property. Each property has a caretaker that lives nearby, and if there are more people observed at the cabin than what is stated on the reservation, or otherwise arranged with us in advance, it will be assumed they are overnight guests and the credit card on file will be charged accordingly.
Q: Can I bring a pet to my vacation rental?
A: Some of our rentals are dog-friendly; you can find out which ones by checking the pet-friendly page on our website. There is a pet application we ask you to fill out, and prior approval from Sea to Sky Rentals management as well as a $150 non-refundable pet cleaning fee are required.
Q: What is provided in the rentals?
A: All our rental properties come fully furnished and with fully stocked kitchens that include basic kitchen utensils, pots, pans, glassware, dishes and silverware. Our rentals also include a started package of linens, towels, hand and dish soap, toilet paper, paper towels. We also offer complimentary cable TV and high-speed internet in most rentals. Other rentals provide a DVD library and/or wi-fi connected Blu Ray players that will allow you to access your Hulu Plus, Netflix, Amazon and Pandora accounts. If you have any special requests, please let us know and we will do our best to accommodate you. We do offer various packages and movie rentals if our guests are interested.
Q: Is parking included?
A: The North Cascades provides parking on the property of the rental. Our downtown Seattle vacation rentals have complimentary parking for at least one vehicle, which is always located in the building’s secure parking garage. Most of our Bellingham and Seattle’s urban neighborhoods, there will be either a designated off-street parking spot or non-metered street parking available. Most neighborhoods are not difficult to park in. If you have any questions, please call our office and we will be happy to assist!
Q: I won’t have transportation or need a ride to my destination, what are the local transportation services?
A: In the North Cascades we recommend you taking your car or renting one. If you do not want to drive, there are local taxi/shuttle services that you will have to reserve in advance. Certain shuttle services can offer a ride to Stevens Pass, Wine Tours in Leavenworth, and general pick up.
In Seattle and Bellingham there are many taxi and ride share services you can choose from. We recommend using the Lyft and Uber apps that you can download for free on your phone. Many taxi companies also have apps that you can directly download for free on your phone. Seattle also has a very convenient and easy to use bus and Light Rail station to get around.
- Seattle Metro Bus and Light Rail: Plan your Trip online or download the One Bus Away App on your android or iPhone.
- Seattle Taxi’s: Use this website to search by location or destination, and then finds you the closest and cheapest taxi.
- Bellingham Taxi’s: Bellingham Taxi and Yellow Cab are the 2 most popular taxi services.
Please remember: Do not drink and drive. We care for your safety!
Q What do I need to bring?
A: Please check out the What to Bring page for a comprehensive list for any of our rentals. For the North Cascades, we recommend to either print the pre-arrival email we send you, or download it to your phone, as it contains the directions, key box code, and other vital information concerning the cabin and reservation. As phone batteries can die and service in rural areas is unreliable, we consider printing to be the best practice.
Q: What if I have an emergency? Who do I call?
A: If there is ever an emergency in one of our properties (gas leak, water leak, electrical problem, etc.) you easily can reach us during our office hours by phone. If you experience an emergency after hours, we work with a call center to provide 24/7 service that can provide you with the appropriate emergency contacts. If the situation is potentially life-threatening, please do not hesitate to dial 911. They can also connect you with non-emergency services.
Q: A non-emergency issue came up during my stay. Who do I contact?
A: We ask you to please let us know during your stay if not everything is up to your standards or if you’ve noticed something is broken or needs repair. In most cases we can solve the issue same-day. If we’re unable to solve the issue in a timely manner, we will contact you regarding follow up for the inconvenience.
Q: Is it possible to stay fewer than three nights?
A: Our company policy states that we require a 3-night minimum stay for most of our rentals. Last minute, however, we can sometimes accommodate a 2-night stay. Our Seattle Belltown Court rentals are always available for 2 nights at a time. All our Newmark Tower rentals have a 7-night minimum stay that cannot be negotiated. Unfortunately, we are unable to accommodate 1-night stays at any of our properties.
Q: Why might I be charged for additional cleaning after our departure?
A: We provide a light cleaning checklist for our guests to ensure that housekeepers can clean the rental for the next guests in two hours or less. If you do not follow the checklist, and it takes longer than two hours for the housekeepers to clean the rental, you will be charged additional cleaning fees by the hour. If the rental doors and windows are not secured prior to your departure, and a break-in occurs, you may be charged for the repair of any damage or replacement for stolen items.
Q: Do we have to pay for cleaning and the damage protection insurance?
A: The cleaning fee is mandatory. The damage insurance is optional; either that or a refundable $2000 security deposit is required with every booking.
Q: What is the damage protection insurance and why do I need it?
A: The damage protection insurance is a no-fault no-deductible policy that covers accidental or unintentional physical damage to the rental for up to either $1500 or $3000, depending on your coverage level, which varies according to property size.
Q: I’m planning to rent with you for a month or longer. What is included with the rent?
A: All utilities, cable, high-speed internet, and bi-monthly housekeeping are included when you stay with us 29 nights or longer. Please contact us for monthly rates.
Your questions wasn’t listed on the Vacation Rental FAQ and you still have questions? Call us at (206) 632-4210